![]() Refund availability for single returns and book bundles If your eBook or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. If you return a song or album it may be removed from your library and you may not be able to listen to it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly. For individual songs and albumsĭepending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Note: For subscriptions to Pandora, Spotify or other music streaming subscriptions, see the apps, games and in-app purchases section above. You will still have access to the subscription until the end of the period that you have paid for. If you don’t want to subscribe any more, cancel your subscription. ![]() Once your subscription starts you can’t get a refund for any payments that you’ve already made. If you would still like a refund or you are requesting the refund for another reason, see the info below. If your music won't play, try to fix music playback issues.
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